Clarity, Confidence & Content Refund Policy
In accordance with Distance Selling Regulations, the Client has the right to cancel and obtain a full refund within 14 days of this Agreement being executed by both Parties.
Refund requests should be made in writing to firstname.lastname@example.org and a full refund will be provided within 10 working days.
In the event that one or more coaching sessions have already taken place within the first 14 days following execution of this contract, the Client is still entitled to request a refund but the value of the coaching session(s) shall be deducted from the amount paid by the Client, along with any reasonable costs which have been incurred by the Coach. The value of any sessions which have been provided (or deemed provided due to late cancellation), will be determined pro-rata and will include any preparatory time completed by the Coach.
There is no obligation on the Coach to refund any amounts paid where cancellation requests are made following the 14 day cancellation period.
Should the Client wish to obtain a refund outside of the 14 day cancellation period they should set out their request in writing and send it to email@example.com